47420 State Highway M26, Houghton, MI, 49931
Based on 7 reviews.
February 23, 2024
The tall almost bald manager is a horrible manager and he lost many many many paying customers by his unprofessional behavior tonight!!!
Poor customer service
July 10, 2022
Bought an orange juice that tastes awful. Asked, very kindly as I am a former retail worker so I know it's not their fault, for a bottled water to replace it. They acted like I asked them to solve world hunger. They did at least give me the water but the female who I assume is manager tried to start an argument about it as I left which came across extremely unprofessional. I simply said have a goodnight and left. Would not have even thought anything of it had she had not created a scene over it. Like a "Karen" but in reverse. Would not go to this theater again, would rather travel the 2 hrs to Marquette.
0/10
September 21, 2019
Would not go back
Horrible customer service
September 21, 2019
Sucks all of it
Great place to relax
September 19, 2019
Poor Management Interaction
July 31, 2019
I felt I was treated like a criminal. Filled my grand daughters kids 8 oz cup with Icee. Manager observed and instructed the counter person to charge me an additional $5.00. After the movie, I did notice the sign on the side of the Icee machine that read - Small 16 oz $4.00. Manager handled this very poorly in front of the young employees, and taught them poor customer relation skills.
dhiner@up.net
August 21, 2018
Nice, friendly theater.