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Regal Hollywood Cinemas - Gainesville

120 Green Hill Circle NW, Gainesville, GA, 30504

(770) 539-9200 | View Map


1.83/5

User rating: 1.83

Based on 8 reviews.



  • General Experience User rating: 2
  • Concession User rating: 1.5
  • Cleanliness User rating: 2.11
  • Theatre Presentation User rating: 1.33
  • Customer Service User rating: 2.22

 

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Theater Reviews

Unclean, unsafe, unaffordable, unbelievable

September 02, 2024

I certainly agree with the reviews complaining about this theaters unhygienic bathrooms, theater floors, theater seats, and concession area. Now add employees who can't give you tickets for the correct time and don't tell you four rows are blocked off, and those rows are the most desirable. This reminded me an earlier incident in which one of the people in our party was issued a ticket for a broken seat. Doesn't Regal management read these complaints? How much longer will Regal be able to rely on its monopoly position in the Gainesville market to ignore complaints about this pigsty? When are the county food inspectors going to shut down its oily, sticky concession stand and force management to literally clean up its act?

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

What happened?

March 04, 2024

Years ago, this was a great theater. Now, the screens fail to provide a decent picture and I don't know if anyone is cleaning the restroom or if they care to repair broken stalls. The customer service has been fine and the staff friendly enough. The popcorn might have something in it that won't agree with your system. I only gave it two stars in optimism they can solve their problems. But I won't return for some time.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 4

Gangster prison

September 22, 2022

It’s like a crime scene every time we go to this place. The parking lot is horribly maintained they can’t even pave it. It’s been this way for five or six years. The slushy machines been broken for four years. They don’t have any white staff and the ones they have just got a prison. The bathrooms have blood all over the toilets and crap all over the floors. It’s so disgusting I would not send my dog into this bathroom. There are Wall units that you can use to pump hand sanitizer. They are always empty I asked a person who was employed here about this and he was high as a kite and told me they’ve never been filled no one responds to your inquiries this place is like a ghetto rat pack

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

It's been an hour and the movie still hasn't started

September 12, 2021

The movie was to start at 3pm it's now 4pm and still hasn't started, my family and many others are sitting here staring at a black screen and waiting. I asked someone to help and they said simply "we're working on it." That was 30 minutes ago. This is ridiculous. Dont come here if you can avoid it.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Big Disappointment

August 29, 2021

This was our 1st time back since they reopened. We expected the price for the tickets, but we did not expect the same price for a large popcorn that was ½ the size, with only 1 refill. A MEDIUM refill. A promotion for Black Widow they said. We bought it for 3 grandsons. Literally, we paid for a large, which we didn't get. We paid for a FREE refill we didn't get. Not to mention for the CHEAPEST snack - POPCORN. *Commerce theater has cheaper ticket prices and legit LARGE popcorn with legit FREE refills. Get that? REFILLS. UNLIMITED. On their large combos.* Just like Hollywood USED to have. We will drive the extra miles to get better service and VALUE for our $$.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 4

Overpriced Regal theatre

February 21, 2020

There are better theatre choices around. The theatre is mediocre at best.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Poor customer service

September 06, 2019

If I could give zero stars I would. So disappointed.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Sound from other movies

December 28, 2018

We went to see the movie The Mule on Dec. 26 in the afternoon. The sound level from the other movies on either side of this movie were much too loud and distracting. I am not sure if I want to go back to this theater again, price, sound, not happy with.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3