700 Grand Central Mall, Vienna, WV, 26105
Based on 1 reviews.
Worst customer service I have ever received!
May 15, 2023
I am visiting my grandchildren from Ohio. We used the kiosk to get our tickets. I watched my daughter pick the correct time. After spending $50 on concessions we were told we picked the wrong time (we did not) and we’re not allowed to enter. The manager stated that this happens sometimes 😳. He was very unfriendly and cooperative and I am standing with 3 disappointed children and tons of popcorn. No apologies and no understanding or kindness of any type. Please train your managers better. This was a terrible experience for us.