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Marcus Lakes Cinema

4351 Stebner Road, Hermantown, MN, 55811

218-729-0334 | View Map


2.58/5

User rating: 2.58

Based on 6 reviews.



  • General Experience User rating: 2.71
  • Concession User rating: 2.5
  • Cleanliness User rating: 2.67
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 3

 

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  • Concession

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Theater Reviews

One Sermon at a Time!

April 10, 2023

It's okay to have one proselytizing movie at a time, as a nod to those who want to see such things. We know they have money and will turn out for their films. And we think they have a right to that. But the rest of us don't want our noses rubbed in these superstitions. We will boycott the theater 100% when there are more than one of these testimonials scheduled as, for example, this week.

  • General Experience User rating: 3
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 5

Wonderful service.

November 26, 2022

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Very nice theater

May 19, 2022

The service was very good, concession staff were fast and polite; the theater seats were a little old but still comfortable

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Why over priced concessions

January 31, 2020

I paid $20 for a popcorn and pop. Popcorn was OLD and gross. Also, only 4 people in theater and made us (with a 5 year old who only wants to choose their seat IN PERSON) pick our seats ahead of time. Extremely unimpressed. Will not return.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Every employee there should be retrained

December 22, 2019

Stood waiting for somebody for close to a half hour by the time someone finally sold me a tick I had missed the first part of the movie.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Go to Duluth theater instead.

March 08, 2019

Very disappointed in this theater. I usually prefer it here to the Duluth theater, even though it is farther, since it is easier to park in Hermantown and less hassle, etc. Today I got a large pop, planning on getting a refill (the only way I could come close to justifying getting one), and when I went to get a refill the concessions were closed, and a theater employee was sitting on a nearby bench, with headphones in. He told us that concessions were closed for the day. There were still movies running in 6 theaters. This would never have happened at the Duluth theater, so I guess they will get my money from now on. Movie experience was fine, but screens are the same, so I'd prefer a place where the service is actually not horrible.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1