845 TX-1604 Loop, San Antonio, TX, 78245
Based on 3 reviews.
Sucked
May 18, 2024
Good evening, I wanted to write not giving a compliment but a complaint. We purchased tickets for an 11:45pm showing at the flix theater in San Antonio and we arrived about 15 min late to our showing due to dinner running behind. The tickets were purchased on fandango and when we arrived we found the doors were locked and we waited outside for almost 5 minutes before we had some finally answer the door to help us and they said the would need to see if we would be allowed in because we were to late. They then responded saying no and in saying that it is posted on the website that we must arrive 30 min prior. Which is not anywhere on the fandango website where we purchased the tickets. We then asked to speak to a manager where we were then rudely greeted by Megan. She again tried saying it was posted on THEIR website but we explained that we didn’t buy them from their website. She then continued to be rude and argued that it was posted on the fandango website and the snatched the phone out of our friends hands to show her. Megan held on to the phone for several minutes searching through the website unable to find the supposed posted information. We obviously upset because they would not let us see the movie we payed to see said “ this is f-ing stupid as we turned around and walked out the doors. Megan was then proceeded to stand behind the lock doors and flip us all of and call us bitches and other terrible names. Us reasonably upset asked for her name and to speak to another manager as that was unacceptable and she denied us that and continued to be rude and unprofessional. As well as threaten to call the cops on us after we were already standing outside the theater just wanting to speak to someone else to report her harsh behavior and actions.Never in my life have I ever been so disrespected and seen such unprofessionalism by some one in a manager position. Fandango would not refund us because it was after the posted time of the show.
Service was horrible and manager was very rude.
October 22, 2023
I came to the movie theatre 10 minutes late and the manager informed me we could not watch our movie due to there being a late policy. Even though the other employee said they had our seat available still. The manager informed us we have to always show up there 30 minutes early to be seated there. We came from out of town to come to see this movie because we heard this is a new movie theatre and were treated horribly. I also informed the manager that we thought there would be trailers so we thought we would be okay running a few minutes late because we were coming in from out of town and the manager said even though they still have our seats they won’t be able to seat us because the servers have started orders already. I let the manger know we had already ate and we just came to watch the movie but she was very rude saying we should have made it on time to be seated.
Totally enjoyable experience
May 21, 2023
My first time there and it was such a nice experience.