Thank you for rating this theater!

Emagine Hartland

10495 Hartland Rd., Hartland, MI, 48353

810-279-3286 | View Map


4.09/5

User rating: 4.09

Based on 9 reviews.



  • General Experience User rating: 3.67
  • Concession User rating: 4
  • Cleanliness User rating: 4.89
  • Theatre Presentation User rating: 4.44
  • Customer Service User rating: 3.44

 

Please rate this theater

  • General Experience *

  • Concession

  • Cleanliness

  • Theater Presentation

  • Customer Service



Theater Reviews

Great place! But lack of tempature control

December 10, 2024

We are there every week a doesn’t seem summer or winter or which room the tempature is hot cold hot cold. We take a blanket as it easier than putting a jacket on and off.

  • General Experience User rating: 1
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Great

September 09, 2023

We just moved to Milford my autistic 22 year old son and I go to the movies at least 4 or 5 times a month. We loved our old movie place but we really enjoyed Heartland Emagine very friendly staff and great food . Great ticket prices.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Best theater!!

February 03, 2022

Everything about this theater is wonderful! The food is great, the seats are incredibly comfy and heated!! The staff is wonderful, excellent customer service! And they are a Michigan Based company, so I love supporting locally

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

This is my favorite theater around!

February 03, 2022

I absolutely love this theater. It's always clean and the staff is friendly. The seats are super comfortable and I love that they're heated! The food is delicious! The best part is, they are a Michigan based company, and I love supporting local businesses!!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1

Terrible Popcorn

September 14, 2019

Emagine Theaters are my favorite place to see a movie.....until I tried the Hartland location. It is a beautiful theater however, the popcorn was HORRIBLE! I always pay extra for the popping olive popcorn and at this location it tasted like 2 week old stale popcorn. The seats are difficult to manipulate into the reclining position. I would go back to this theater... I would just bring my own popcorn!

  • General Experience User rating: 4
  • Concession User rating: 3
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

Recent visit/kiosk and customer service

June 20, 2019

Its impressive by looks...but aweful! Went to the kiosk to buy tickets as there are only them to get tickets at.... Picked movie and seats paid but no ticket....went to customer service 12 minutes later make me pay for more tickets because the seats picked didnt looked paid for per them. Not the same seating chart would be displayed....they knew that same kiosk was not working and didnt give paper ticket....no sign that kiosk is not working but have at least 3 others ....yet made me pay again. Both purchases came out of my account....now I have to fight for my 12 dollars back....how about .pay some employees or ......we never come again. I dont have time or money for that. Customer service said IF IT happens bring a bank statement...already showed first puchase out of acount on my phone...right.... Not going back.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

Beautiful Theatre with Friendly Staff

April 29, 2019

This is the most upscale theatre in the area with a player piano and fireplace in the lobby! Staff is always friendly and the food is delicious!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Best movie experience!

March 08, 2019

We couldn’t wait for this theater to open. First, the seats are so comfortable. The popcorn is the best around. Getting tickets is a breeze...and we like the rewards. The interior is beautiful and it is nice to have adult options. Staff member cannot do enough to make your movie experience enjoyable. The screens and sound system is fabulous! We drive from the Brighton area and it is worth the miles. PS we think the “shark man” reminding us to turn our phones off rocks it, really cute. Thank you!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Not Kid Friendly!!!

January 05, 2019

Not a pleasant experience at all! Our family was really looking forward to the opening, we were so disappointed. Walking in it looked more like a hotel than a theater, which is a nice touch for a couple on a date but not for a fun night out with the kids. Once getting past the bar area, we went to get our tickets and were told there was no child price, they were not set up for it yet. Then to follow the maze to get popcorn, long line not enough space to handle a crowd. We then had to move to another maze to pay and then on to get our own pop which is challenging when you have little kids, trying to watch them, hold popcorn and fill drinks. The seats were heated and comfortable but, it would have been nice not to have a freezing cold theater, kids kept hats on and with coats and heated seats, it was still cold. When we told management about the non-heated theater, we were told, "so, there are heated seats". On leaving there was no game area-except out in the freezing cold, in the outer entrance. I guess they want to keep the kids away from the bar and lounging area. It was not a fun atmosphere. Great for a couple on a date. Not a good atmosphere for a family night out at the movies. Small, cramped, cold atmosphere and very pretentious. Can't figure out if they want to have a pub and lounge or a movie theater. It's more fun at MJR!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1