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Cinemark Long Meadow XD, IMAX and ScreenX

7301 W. Grand Parkway S., Richmond, TX, 77407

281-239-4200 | View Map


2.32/5

User rating: 2.32

Based on 6 reviews.



  • General Experience User rating: 2.57
  • Concession User rating: 2.29
  • Cleanliness User rating: 2.57
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2.17

 

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Theater Reviews

Katy

June 08, 2019

It took 50 minutes to get a simple burger and fries, and the burger wasn't cooked that well. Several people had to wait for an hour or more for food, and there was leftover popcorn and messy areas where there shouldn't have been. Management appeared uncaring and indifferent when we tried to complain. It's by far the worst theater experience I've ever had.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Neglected

June 04, 2019

First and foremost, I have no complaints about the staff. Customer service is fine, just as you'd expect from any theatre, so any criticism I have falls on the lap of the company who owns the theatre: Regal. Since Regal bought this place it has been completely neglected. It is sorely understaffed compared to its traffic, so it's difficult for them to keep the place clean, concession counters are often without anyone working them. Perhaps worst of all, however, is the complete dereliction of the actual individual theatres within the cineplex. Many of them look as if a pack of stray cats was let loose, clawing and tearing the vinyl (I think) seats, and it's not uncommon to find a seat that is incapable of reclining even a few degrees. The only money that Regal has invested in this theatre after purchasing the Palladium was in changing out the signs. All the Greek decoration remains inside and it is clear the company has no interest in updating the theatre to match its competition. Save yourself some money and discomfort, and pick literally ANY other theatre in the area.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Down hill since Santiko Pallaradium

May 05, 2019

Don't like going there anymore! Santiko come back. Sorry will not be going there anymore. $2.20 convenience fee per ticket! Come on! You must be loosing sales. Purchasing online is not friendly usually I end up buying tickets there. Employees do fine but BIG company mentally has made it ordinary nothing special.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Too much salt on the popcorn.If someone has high blood pressure, it could turn out bad for them.

May 02, 2019

This place has really changed. I don't go here as much as I use to, but when I go I look forward to having my strawberry shortcake, and they never have it.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

Place is overrun with disrespectful kids

April 28, 2019

This used to be my favorite place to go for date night. Now, it's where parents dump their kids, who talk and text during the movie, cut in line, act like punks and have no manners. I don't plan on going back.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Died down since Regal took over

March 12, 2019

It was always very pleasant going to the Palladium while Santikos owned it. Since then, it’s been going downhill. It always seems a little dirty/unclean. Concession prices are a little higher, but not too much. Customer Service is fine, but sometimes they are a little outgoing. It still is fun to watch movies at Regal 23, but it will never be the same.

  • General Experience User rating: 4
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 3