8141 Honeygo Blvd., Baltimore, MD, 21236
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Based on 12 reviews.
Boycotted unite
January 29, 2024
I went to see Origins last Saturday. Not only did AMC Whitemarsh put it in the smallest and only theater with no heat, there was an imperfection right in the middle of the screen. That excellent movie deserved better. The refund that they offered would only hurt Origins box office showing so we stuck it out. AMC just lost me as a customer.
This theater is a terrible experience post-pandemic
July 19, 2023
AMC White Marsh was freshly remodeled a few years before the pandemic, but is now in complete disarray as of 2023.. The reclining seats are fake leather and starting to crack everywhere and lose cushioning. The seats are now often broken in most theaters where they don't recline and guest services isn't very helpful to fix them. The screens on the non-Dolby theaters are outdated and the image is noticeably dull. I thought a few times while watching the new Indiana Jones that it would look better on my 4k display at home than on their screen. The sound was disappointing too in the non-Dolby theaters. The IMAX theater still has the old "pre-renovation" seats that don't recline and have no leg room at all. The concessions lines are absolutely ridiculous with 2 people running concessions for 30-40 orders per screening. Expect a 10+ min wait for a bottle of water even during busy times. The bathrooms are disgusting and the theaters are no longer kept clean. There is a major staffing shortage after the pandemic where they laid off most of the staff. The new employees don't have the training and don't seem to care about customer service.
Sad No Service No Employees - Horrible AMC White Marsh Rock Bottom
April 29, 2023
This used to be a great theater. AMC has stripped this theater to the bare minimum in everything. They laid off 3/4 of staff. You order concessions on a machine, then stand in an extremely long line while two tortured employees run their behinds off to accommodate and serve a lot of frustrated customers. There just is little staff. To add to that, the ticket prices are very steep. Why pay so much for a badly understaffed theater? It's just very bad. I feel bad for their few employees. I'll bet it's a very high turn-over rate there.
Chairs are comfy
September 06, 2021
Although the chairs are comfy. Shame on management; they simply do not care. Only two of the drink machines were operational, there was no customer service to help customers at the snack counter that I had to figure out how to use my AMC stubs rewards, speaking of which they only offer credit to the original payment or an AMC gift card if a customer decides to return a stub in my case I had a choice of seeing black widow at 2:30 or at 6:00 pm . ... the movie started, and I was still in line... In such a dirty facility, customer service is atrocious. Awful service from the beginning, badly kept and sluggish machine kiosks that double the effort for the client while allowing the lazy employees to stand around in the filth not cleaning the premises, terrible theater. Never return.
Disgusting
January 26, 2020
I have never in my life wrote a review before. I went to the movies tonight with my husband and I can’t believe how disgusting the IMAX room was. Trash left all over the seat and floors. Trash and food all over the floor by the food stand. All the condiments are empty. We will never return🤢🤮. What a waste of time and money.
Nasty and ridiculous
January 20, 2020
The soda machines had no soda , no butter for the popcorn.. the movie started and I was still in line .. customer service is really bad in that filthy place.. never go back..
Horrible horrible
January 20, 2020
The seats are comfortable but the theater is filthy.. shame on the management.. they just don’t care.. I will never go back ..
Ghetto
January 18, 2020
Awful Place, Avoid It!
December 31, 2019
Terrible service from the start, poorly maintained and slow machine kiosks double the work for the customer and allow the lazy staff to stand around in the filth not cleaning the place, terrible theater.
wont be going there anymore!
October 06, 2019
Filthy and lazy staff