18002 Highwood Preserve Pkwy, Tampa, FL, 33647
Based on 2 reviews.
Worst customer service
September 25, 2023
If I could rate this a zero I would. I bought tickets on 9/24 to watch the nun 2. I walked into the theatre 12 and it was a complete mess, nothing was cleaned up and my friend sat on a dipping dots container and there was trash everywhere. Then not even thirty minutes in the manager named Mindy came at us yelling in the movie asking for our tickets. I told her to wait so I can show her my tickets and she responded with no you can get out right now or I will get security. She then got security and I talked to the security and explained that I had my tickets and that she did not give us a warning and immediately wanted to kick us out of a horror movie. I asked if I could get a refund since she had kicked us out less then 30 minutes into the movie and the security said he will ask. She then came back and gave us more attitude and proceeded to say she will not give us a refund and if you don’t leave right now I will call the cops. I waited to explain to the cops what happened no cops showed up. Another associate came to us and warned us to leave and that there will be no refunds and I tried to explain to him but he just ignored and said to leave. The manager Mindy kept coming back yelling at us and then walking away whenever I tried to speak to her my story. Since it was not our fault for the noise but the group of people next to us. But she choose not to care and really was not giving the best customer service. As someone who works in retail if I was in her place doing that I would have been fired, what she did was unacceptable because she came at us yelling with attitude when i tired speaking to her calmly she would walk away. At the end we basically got our money stolen from since we didn’t even complete more then half the movie. Clearly, someone has a temper and should work on it.
ok theater to watch a movie, good decent crowd.
January 28, 2023
popcorn was stale, 2 of us got sick from it. The actual theater we saw the move in, had not been cleaned up from the last showing and there was a lot of food, drinks left over, with no so pleasant odor.