234 West 42nd St., New York, NY, 10036
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Based on 10 reviews.
Bring hearing protection
August 10, 2023
I always watch my TV at volume levels that most would say is too loud. But Oppenheimer IMAX was presented at an extreme volume level. It is no wonder the theater was so empty if all movies are the same.
Worst AMC in town
June 15, 2023
Purchased ticket with reserved prime seat (N13) a week ago. Arrived at theater and was directed to a different auditorium, where row N was nonexistent. Had to go all the way down to box office where a crew member used a voucher to get me a last minute seat (aisle, partial blocked view by railing and stairs) but he gave me so much attitude and made it seem like it was my mistake and that I was inconveniencing him. Offered no standard "sorry for the inconvenience" and no explanation about the mix-up. I get that website glitches can happen, but a notification of auditorium change should have been sent out to patrons with seats reallocated, and his impatient, unconcerned attitude was not excusable. I asked for his manager's name, and he said he is the manager and "No I will not give you my name" and literally waved me away. Terrible customer service. If he is in fact the manager, then this AMC needs to reevaluate who they hire or promote. Also, the seats need to be reupholstered or upgraded. Old and dirty - I recommend going down to 34 Street AMC instead.
Hated 4DX seating Immersive Experience!
February 17, 2022
Hated 4DX seating Immersive Experience! Hated hated hated! And no way to buy regular seats so no choice but buy this bulls...t! Will never buy this type of seating again!
Clean
March 14, 2021
Awesome
Busy Empire 25
November 05, 2020
this is a busy theater and loud. be prepared to be overrun by loud teenagers, and singles
Do Not Go
August 03, 2019
Poor Customer Service
August 03, 2019
Very Rude and Dirty
Warning Do Not Go
August 03, 2019
This theatre assault customers and don’t care for the general experience
call first for show times
February 07, 2019
took a trip in to see a 10:20 movie only to be told it was at 12:45. I said I checked the showtimes before making the trip and their site showed 10:20. The security guard who checked the time (the theater had yet to open) said he sees 12:45. got home and checked the time on the computer and the theater still said the first show was at 10:20! Stupid theater!
Lost wallet with EVERYTHING returned!
January 01, 2019
My friend lost her wallet there before the movie. We checked with customer service after the movie. They had her wallet and returned it, with not one thing missing. I'm impressed by both the customer service people (who were efficient, informative and cheerful) and any customer who may have been involved in the return of the wallet. An inspiring experience at a theatre on 42nd street in NYC