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AMC Empire 25

234 West 42nd St., New York, NY, 10036

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2.7/5

User rating: 2.7

Based on 10 reviews.



  • General Experience User rating: 2.64
  • Concession User rating: 2.56
  • Cleanliness User rating: 2.8
  • Theatre Presentation User rating: 2.8
  • Customer Service User rating: 2.7

 

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Theater Reviews

Bring hearing protection

August 10, 2023

I always watch my TV at volume levels that most would say is too loud. But Oppenheimer IMAX was presented at an extreme volume level. It is no wonder the theater was so empty if all movies are the same.

  • General Experience User rating: 3
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

Worst AMC in town

June 15, 2023

Purchased ticket with reserved prime seat (N13) a week ago. Arrived at theater and was directed to a different auditorium, where row N was nonexistent. Had to go all the way down to box office where a crew member used a voucher to get me a last minute seat (aisle, partial blocked view by railing and stairs) but he gave me so much attitude and made it seem like it was my mistake and that I was inconveniencing him. Offered no standard "sorry for the inconvenience" and no explanation about the mix-up. I get that website glitches can happen, but a notification of auditorium change should have been sent out to patrons with seats reallocated, and his impatient, unconcerned attitude was not excusable. I asked for his manager's name, and he said he is the manager and "No I will not give you my name" and literally waved me away. Terrible customer service. If he is in fact the manager, then this AMC needs to reevaluate who they hire or promote. Also, the seats need to be reupholstered or upgraded. Old and dirty - I recommend going down to 34 Street AMC instead.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Hated 4DX seating Immersive Experience!

February 17, 2022

Hated 4DX seating Immersive Experience! Hated hated hated! And no way to buy regular seats so no choice but buy this bulls...t! Will never buy this type of seating again!

  • General Experience User rating: 4
  • Concession User rating: 2
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

Clean

March 14, 2021

Awesome

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Busy Empire 25

November 05, 2020

this is a busy theater and loud. be prepared to be overrun by loud teenagers, and singles

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

Do Not Go

August 03, 2019

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Poor Customer Service

August 03, 2019

Very Rude and Dirty

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Warning Do Not Go

August 03, 2019

This theatre assault customers and don’t care for the general experience

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

call first for show times

February 07, 2019

took a trip in to see a 10:20 movie only to be told it was at 12:45. I said I checked the showtimes before making the trip and their site showed 10:20. The security guard who checked the time (the theater had yet to open) said he sees 12:45. got home and checked the time on the computer and the theater still said the first show was at 10:20! Stupid theater!

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

Lost wallet with EVERYTHING returned!

January 01, 2019

My friend lost her wallet there before the movie. We checked with customer service after the movie. They had her wallet and returned it, with not one thing missing. I'm impressed by both the customer service people (who were efficient, informative and cheerful) and any customer who may have been involved in the return of the wallet. An inspiring experience at a theatre on 42nd street in NYC

  • General Experience User rating: 4
  • Concession User rating: 0
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5