150 East McKinley Avenue, Sunnyvale, CA, 94086
Based on 1 reviews.
DO NOT ORDER THE FOOD
January 01, 2024
AMC Sunnyvale Dine In. I attend this theater on a monthly basis but after my experience yesterday I feel so frustrated and disrespected that I need to find a new theater. My Experience: I ordered dinner at the theater and after 30 minutes it never showed up. I left the theater during my movie to ask what was going on, waited in line for 10 minutes and when I asked they assured me it would be out soon. I noticed they didn't type anything into the machine, write anything down or pass any messages to the kitchen. 30 minutes later I left the movie again asking where my food was to the same person at the counter. They didn't remember me and I guess they never re-requested my food from the kitchen. A manager was nearby and assured me I'd get my food within 15 minutes. THE FOOD NEVER ARRIVED. After the movie I went to the same worker and manager requesting a refund. They simply refunded me for the items I had ordered, nothing extra for sitting through a movie I planned on eating dinner during missing 20 minutes asking where my food is.